What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
We have reviewed all the cookies we use and have divided them into three categories:
- Advertising and tracking
- Analytics and customisation
These cookies are essential to enable you to move around the websites and use its features, such as accessing secure areas of the websites. Without these cookies, our websites won’t work properly.
Advertising and tracking
Advertising and customisation
Our Analytics cookies collect information about how you use our websites and help us improve how our website work. For instance, this could be the pages you visit most often and the error messages from those pages.
Additionally, we have customisation cookies that allow us to remember the choices you make (such as your username and password) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of our web pages that you can customise.
They may also be used to provide services you have requested such as watching a video or commenting on a blog.
For the exhaustive list of cookies we collect see the List of cookies we collect section below.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE NAME||COOKIE DESCRIPTION|
|__utma||Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.|
|__utmb||Google Analytics stores IP address anonymously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.|
|__utmc||These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.|
|COOKIE NAME||COOKIE DESCRIPTION (NOT ACCEPTING NOTICE)|
|_gat_||Used to Throttle request rate|
|PHPSESSID||Default PHP cookie that fires as soon as a session starts on the website, and ends when the browser closes.|
|__gid gtag_||Google Analytics to distinguish users|
What is a web beacon?
Web beacons are usually tiny transparent images or anchor tags that help website owners track the activity of users on certain web pages. They can also send the website owner (for example, us or our technology partners) information in cookies such as whether an email with a web beacon in it has been opened. We use web beacons together with cookies to help us understand how you interact with our websites and the emails we send you; to help us improve your browsing experience; to ensure that content is relevant to you, and to better manage our website and email content.
Tel: +44 (0)115 941 7213
Office Hours: Mon-Fri 9am - 6pm